Last updated 10 April 2017
We collect personal information about you when you voluntarily submit information directly to us or via our site or mobile application (“app”). This can include information you provide to us when you create an account, complete a form, make bookings with Hosts, correspond with us, subscribe to our mailing lists, newsletters or other forms of marketing communications, respond to a survey, enter a promotion or use some other feature of our website or app. We also collect personal information from you indirectly such as information about the pages you look at on our site and app. The list below sets out the categories of personal information we collect about you and how we use that information.
We collect contact information such as your name, your email address, your telephone number and addresses associated with your account or order. We will use your contact details so that we can communicate with you directly about the meals you have purchased from hosts, the services we provide and about queries, issues or concerns you or other users have. We also give guests and hosts a means to communicate via email where you email address will be available to accepted bookings only.
When you contact us directly, e.g. by email, phone, post or by completing an online form we will record your comments and opinions. We will also record comments and opinions you express when responding to surveys, entering competitions or taking part in promotions we run. We will use your comments and opinions to address your queries, issues and concerns and improve the host’s meals and our services. We will also use comments and opinions you express when responding to surveys, entering competitions or taking part in other promotions to determine meals and services that may be of interest to you and to send you marketing communications in accordance with your marketing preferences.
We keep records of the meals and services you purchase from us and the payment method you use for the transaction. We will use payment and transaction information to process payment for any product or service you purchase from us. We will also use your transaction information and history to determine meals and services that may be of interest to you and send you marketing in accordance with your marketing preferences.
If you connect a social network, such as Facebook, to our site we will collect personal information from the social network in accordance with your privacy settings on that network. The connected social network may provide us with information such as your name, Facebook id, profile picture, network, gender, username, user ID, age or age range, language, country, friends list, follower list and any other information you have agreed it can share. We will use the personal information provided to help create an account for you on our site and, where we provide the functionality, we will also use the information provided to assist you in sharing your experiences on our site with your friends, followers or contacts on the connected social network. We may also use the connection between the social network and our site to provide you with updates on the social network that are relevant to any account you have with us or promotion you are taking part in. Such updates will only be provided with your consent, we will not post to your social network or to your friends, followers or contacts without your consent.
We hold information about the preferences you set for notifications, marketing communications and how our site is displayed. We will use your preference settings for the purpose of providing notifications, sending marketing communications and displaying our site in accordance with your choices.
We collect information about how you use our site and app such as the pages you view on our site, the time you access our site and app and for how long you use it for, the website from where you came to our site or go to after leaving our site and any selections and choices you make when using our site. We also collect information about the computer, tablet, smartphone or other electronic device you use to connect to our site and app. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to our site through the device, your Internet service provider or mobile network, your IP address and your device's telephone number (if it has one). Typically, the information we collect about how you use or connect to our site is associated with your device and not you as a named individual. However, if you are logged into a registered account you have with us this information may also be associated with you directly. We use information about how you use and connect to our site to present our site to you on your device and to determine what meals and services that may be of interest to you for marketing purposes.
Other than information you choose to provide to us, we do not collect information about your precise location unless granted within the app Permission Request. Your device's IP address may help us determine an approximate location. We may use an approximate location to ensure content on our site is relevant to the area, city, state or country you are using your device in. We will not collect or track your exact location without your consent. Where necessary we will seek your consent before using information about your exact location.
Sometimes, other visitors to our site provide information that is associated with you. We will use personal information about you that is contained in private messages sent to us by other users to respond to any query, issue or concern they raise. Where users of our site want to invite you to use our site or to share information with you about the meals offered and our services we will use personal information that they provide about you to assist them in doing this; we will only do this though, where they indicate that you have provided your consent for them to communicate with you in this way.
We will use information about fraudulent or criminal activity relating to your use of our site for the purposes of detecting and preventing fraud or crime.
We will use all the personal information we collect to monitor and improve our site and our procedures and processes. We also use the personal information we collect to help us develop new products and services. Our use of your personal information in this way will not result in information that was not previously publicly available being made public on our site. At various places on our site or app you may be requested to enter certain personal information. Personal information that must be provided in order to use the requested services will be indicated at the time of collection. Other personal information that you are not required to provide in order to receive our services may be voluntarily given and you are free to decide not to give such personal information. We may anonymise and aggregate any of the information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving our site and developing new products and features.
We may share your personal information with the following parties:
(a) Guests and hosts: We provide your name and certain other personal details to our Guests and Hosts to allow the guest or host to identify you when you dine with them.
(c) Service providers and advisors: Third parties who provide a service to us. For example, we use Amazon Web Services to host our site and we provide them with your personal information solely to allow them host our site. We use third parties to send out marketing information to you on our behalf, third party service providers help support our IT infrastructure, process payments from you on our behalf (e.g.: Stripe), develop analytical information for us about our services (e.g.: Google) and provide professional services such as legal and accountancy services. These third parties will only be allowed to use your personal information in accordance with our instructions and will be required to keep your information secure.
(d) Purchasers of our business: Personal information may be disclosed or transferred to buyers or perspective buyers of our business or any of our assets as part of any such sale.
(e) Law enforcement, regulators and other parties for legal reasons: Third parties who we are under a legal obligation to disclose your personal information to or to whom we need to disclose your personal information to protect our rights, property or safety or to protect the rights, property or safety of others. We may also disclose personal information to third parties to help detect and investigate illegal activities and breaches of any agreement we have with you.
From time to time we may contact you with information about our services. Most marketing messages we send will be by email but occasionally we may also contact you by SMS, post or telephone. If you do not want to receive marketing messages from us, you will usually be able to tell us by selecting certain boxes on forms we use when we first collect your contact details.
You can also change you marketing preference at a later date by following the instructions outlined below.
Email – Click on the unsubscribe link at the bottom of our marketing emails. If you have an online account with us you may also be able to opt-out of marketing emails through your account settings.
SMS – Please follow the stop SMS instructions in the marketing message you receive from us. If you have an online account with us you may also be able to opt-out of marketing SMS through your account settings.
We, or our advertising partners, may show advertisements to you on our site or on other websites or through apps. To do this we, or our advertising partners, may collect information about how you use or connect to our site or the types of other web pages, social media services, content and ads you, or others who are using the device you connect to our site with, interact with, visit or view. The information collected might also include the IP address of the device you connect to our site.
We, or our advertising partners, use the information that is collected to make sure the adverts you see either on our site, other parties’ websites and apps (where our partners have advertising space) are more relevant to you.
Typically cookies and similar technologies are used to provide this type of advertising.
Cookies and Local Storage: We may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods.
You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; (ii) the right to access the personal information we hold about you; and (iii) the right to request the correction of inaccurate personal data we hold about you and to request the blocking or deletion of your personal information where the processing does not comply with local data protection laws. To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below. If there is personal information which you think we hold, please contact us using the contact details set out in the “Contacting us” section below. Please provide as much information as you can about the personal information you are looking for and we will be happy to try and help you find it.
Our site may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
Content of third parties, such as, maps from Google Maps, are or will be integrated into our site or app. This may require that the providers of the content ("third-party provider") will process the IP address or other personal information about you. Without this information the third-party provider may not be able to provide content for you to view or use. Where an IP address or other personal information is necessary for showing the third-party provider’s content, we try to use content only from those providers that use the IP address or other personal information only for the delivery of such content. However, we have no influence on whether or not the third-party provider will save the IP address or other personal information for their own use, e.g. for statistical purposes.